At Mercedes-Benz Ireland sell brand-new, unopened and undamaged genuine accessories & collection range items with their original retail packaging (where packaging is available), unless otherwise stated.

We make every effort to ensure all items are accurately described and available for dispatch within the stated time frame. If you are unsatisfied with any product you have purchased on-line, please contact us via the e-mail address below. Returns are accepted but we will not pay postage (unless the wrong item has been sent). Should you return a new item it must be returned unopened or else surcharges could apply. Please note that all returns must be notified via email to shop@mercedes-benz.ie  within 14 days of item dispatched. Please read our Returns Policy “Terms & Conditions” for full details.

TERMS & CONDITIONS

Please read these terms and conditions carefully before placing any order.

We reserve the right to change these terms and conditions in future without prior notice so please check regularly for updates.

By placing an order with our company you agree to the following terms and conditions:

INTRODUCTION AND USER AGREEMENT

 This Terms of Use Agreement (the "Agreement") sets forth the terms and conditions for your use of this online sales portal. (website) By using the website, you agree to be bound by this Agreement. If you do not agree to be legally bound by this Agreement, you should exit this Site immediately. We reserve the right to amend this Agreement at any time and will notify you of any such changes by posting the revised Agreement on the Site.

RESTRICTIONS ON THE USE OF SITE CONTENT

 This Site contains text, data, photos, images and product and other information ("Content") that is proprietary to website or its Content providers. You acknowledge that this Content is protected by copyrights, trademarks, trade secrets, patents, or other proprietary rights, and that these rights are valid and protected in all forms, media, and technologies existing now and hereinafter developed. You also acknowledge that the Content is and shall remain the property of website or its Content providers (each a "Contributor") who have been involved in the preparation or publication of the Content. You may not modify, transmit, participate in the sale or transfer of, or create derivative works based on any Content, in whole or in part. Subject to your full compliance with this Agreement, you may print copies of the Content, provided that these copies are made only for personal, non-commercial use and that you maintain any notices contained in the Content, or maintained by the Contributor, such as all copyright notices, trademark legends, or other proprietary rights notices. You shall not store electronically any significant portion of any Content. website authorizes you to view and use the Content on this Site solely for your personal, non-commercial use. The use of the Content on any other Site, including by linking or framing, or in any networked computer environment for any purpose is prohibited without website prior written approval.

CONTRACT & GOODS

We make every effort to ensure all items are accurately described and available for dispatch within a reasonable time frame. Should an error occur or an item be unavailable we will contact you as soon as possible via email with the option of either reconfirming your order with the correct details or cancelling your order. Should you wish to cancel a full refund of any amount paid will be issued.

 In the event that, after you click to buy, we discover an error with the advertised prices or availability, we reserve the right not to supply the goods ordered and to offer a refund or alternative goods.

 In the event that some, but not all, of the goods ordered are mis-priced or unavailable we will contact you with the option of either cancelling the entire order, cancelling part of the order or substituting the unavailable goods for alternatives.

 Where goods are unavailable and you order alternative goods from us or where goods have been mis-priced and you reconfirm your order at the correct price, these terms of sale shall apply to the order and supply of the agreed goods.

 We have the right to terminate the contract if full payment for the goods is not received in cleared funds or the terms of this agreement are breached in any way.

 Product images are for illustrative purposes only and may differ from the actual product.

 You agree that email can be used as the primary means of communication

 We only sell items in member states of the European Union and the European Free Trade Association (EFTA).

SHIPPING & DELIVERY

Items are usually dispatched within 48 working hours of cleared payment.

 Once dispatched, orders usually arrive within the time frame stated at checkout. In the case of a lost or delayed item we need to wait at least 14 working days after dispatch before a replacement can be issued. In this case you may also be required to complete a missing item form to verify that the item has not arrived.

 Should we be unable to meet the dispatch or delivery time given we will not be liable for any loss or damage suffered by you. Should a significant delay occur we will contact you with the option of cancelling your order.

 The goods you order will be delivered to the address you give when you place your order unless agreed in writing.

In the event a customer places an order and later discovers the address they supplied at time of purchase was incorrect it will be the customer's responsibility to locate the delivery. We will only be able to resend the order once the original order has been returned to us.

If delivery cannot be made to your address for any reason we will contact you as soon as possible.

For items where delivery charges are not stated please contact us for a quote.

If you deliberately fail to take delivery of the goods then we reserve the right to store the goods until delivery is achieved and charge you for any associated costs.

On exercising your right to cancel you shall be required to return the gods to us. Should you fail to return the goods, we reserve the right to deduct any direct costs incurred in retrieving the goods.

In the case where a customer rejects their order when our courier tries to deliver it we will not be liable for any courier charges that then arise in retrieving that order or having it returned back to us. In this case such charges will be deducted from any refund or charged to the customer. 

If the courier asks you to sign for the goods then please check their condition. If the item or packaging has been badly damaged or opened you must make a note of this with the courier when signing. Do not reject the goods - you must sign for them and then notify us of any problems.

LIABILITY

We shall have no liability for any delay in the delivery of your order or for any reason that the delay is due including war, terrorism, labour disputes, strikes, or any other similar events.

We shall have no liability including liability for negligence for the acts or omissions of telecommunications providers, financial institutions or similar companies or any third parties. This extends to faults and failures of their equipment, computers and networks.

We take all reasonable precautions to keep details of your order & payment secure, however, we will not be liable for any unauthorised access to the information supplied by you. We keep only basic contact and order details on file. No credit card details are kept on file. Our company will ensure compliance with GDPR at all times.

We shall have no liability for damage caused as a result of the intended use of any product we sell. It is the customer's responsibility to satisfy themselves that the item is safe and suitable for the intended use before using it.

We shall have no liability for injury caused as a result of the intended use of any product we sell. It is the customer's responsibility to satisfy themselves that the item is safe and suitable for the intended use before using it.

Where products arrive damaged or incorrect our liability shall be limited to the original purchase price of the products.

 All items are sold subject to the guidelines & instructions given in the user manual for the product. We shall have no liability where these guidelines & instructions have not been followed in full.

NO WARRANTY

Except as otherwise provided in these Terms or required by applicable law, we make no representation, covenant or warranty and offer no other conditions, express or implied, regarding any matter, including, without limitation, the merchantability, suitability, fitness for a particular purpose, non-infringement or other violation of third-party rights revisions. 

Your use of the website is at your sole risk, we reserve the right to restrict or terminate your access to the Website at any time.

Save as required by law, we make no warranties that access to the Site will be uninterrupted or error-free; that the Site will be secure; that the Site or the server that makes the site available will be virus-free; or that information on the site will be correct, accurate, adequate, useful, timely, reliable or otherwise complete. 

NO WAIVER

Any failure to exercise or any delay by either party in exercising its rights or remedies under these Terms shall not be construed as a waiver thereof. The rights and remedies provided by these Terms are cumulative and are not exclusive of any rights or remedies provided by law.

DISPUTES AND GOVERNING LAW

These Terms are governed by the Laws of the Republic of Ireland. The Irish Courts shall assume full jurisdiction in the resolution of any disputes regarding any product purchased online from our website.

MERCEDES_BENZ RETURNS POLICY

This returns policy is designed to assist you in returning items purchased via our online store. This policy does not cover any goods or services purchased in store or from a Mercedes-Benz Authorised Retailer. This policy in no way limits, excludes or replaces your rights under Irish Consumer Law’s, regulations or otherwise as required by law.

Incorrect, damaged, faulty or defective products 

If you believe that the product you have purchased from our online store is the incorrect product or is damaged, faulty or defective, please contact our offices via e-mail provided above.

Returning an item

If you wish to return a product you have purchased, you may submit a return request ( via e-mail address provided above) and we will provide a refund for the product provided that:

a) The request for a return/refund is made within 14 days of the date of purchase of the product; and

b) You are able to provide satisfactory proof of purchase; and

c) The product is in saleable condition, that is it is unworn or unused with all original sealed packaging or tags attached, with all original accessories, manuals and documentation, where the product seal is not broken or tampered; and

 d)The item is not subject to the exclusions listed below.

Returns Process

1. Ensure your return request meets the requirements of this returns policy.

2. Complete and submit an e-mail to address listed in this document.

3. Upon receipt of your e-mail, we will contact you via return email, where we may:

• Request further information; or

• b)Approve your request for a refund; or

• Reject your request for a refund if the return policy requirements are not met.

4. If your return request is approved, we will advise you of the next steps including how and where to return the product. Unless otherwise stated, you are responsible for returning the product and the costs associated.

 5. All returns approvals are subject to a final inspection of the product by us to ensure compliance with this policy.

 6. Refunds for all purchases will be given using your original payment method to the original purchaser. We will endeavour to execute the refund as soon as practicable following approval of the return request (this can take between 7-14 working days once returned item/s are received).

Delivery Fees for Return

 We will not refund any Delivery Fees that you have paid at initial purchase to have the product shipped to you. 

You will be liable for the shipping costs associated with any return of a product. 

MOTOR DISTRIBUTORS LIMITED
NAAS ROAD
DUBLIN 12

IRELAND